Coveo partners with Shopify to bring powerful AI search and productive commerce experiences to business customers Via Investing.com

Coveo, in partnership with Shopify (NYSE:), serves its large business customers AI search, personalized recommendations, productive responses and margin optimization for the best consumer experience.

MONTREAL again SAN FRANCISCO, October 31, 2024 /PRNewswire/ – Coveo (TSX: CVO), the leading enterprise AI platform that brings AI Search and generative AI to every “information point”, announced today that Coveo has partnered with Shopify to bring its AI capabilities for commerce on Shopify business customers.

“This partnership marks an exciting new chapter between Coveo and Shopify, and we’re putting the full weight of our search, data science and commerce expertise behind it,” it said. Louis TetuCEO and Chairman at Coveo. “As Shopify moves forward in B2B and B2C commerce, Coveo delivers a powerful and scalable AI search platform to handle the complexities of personalization and revenue optimization across large catalogs and large consumer audiences. – Data driven data that doesn’t stop not just by improving product acquisition but also improving efficiency” that brings higher revenue and margins to every customer interaction. This partnership between two globally recognized Canadian commerce technology leaders is about delivering sustainable change and long-term value, enabling Shopify’s business customers to succeed in the digital and Fast-growing AI.”

Coveo will empower Shopify’s merchants to manage AI models and strategies for search relevance and semantic accuracy, personalization, recommendations and productive shopper experiences, enabling AI-powered product discovery and dynamic session optimization. high conversion, income and margins within a large scale. and complex B2B, B2C and D2C businesses.

“The partnership between Coveo and Shopify is a perfect fit for two world-class platforms built to power the future of commerce,” it said. Laurent SimoneauCo-Founder, President and CTO at Coveo. “Shopify’s modern architecture, combined with an AI-first, modern API-first platform, creates a unique interaction that will empower merchants to grow with confidence. Our strength lies in delivering high-quality engagement” even if it’s complex. B2B trading activities or dynamic B2C or D2C areas.”

Using Coveo, Shopify sellers will have access to the following:

• Search for: Query suggestions, 1:1 personalized results, # part match, match and cross reference lookup, powered by powerful AI and semantics.
• Personalization: Exceed customer expectations with AI-powered real-time search results that create a tailored experience for known or unknown visitors.
• Recommendations: Product recommendations and content are added to the session based on real-time consumer behavior and intent indicators, using deep learning models.
• To make an index: An integrated index that allows easy product discovery, regardless of the complexity of the catalog. It supports more than 40 million products and 100 million pieces of content.
• Productive Experience: A guided consulting experience that educates customers about products and puts salespeople’s content to work on the acquisition journey.
• AI and ML models: Layers of powerful AI models deliver an end-to-end solution for your buyer journey; from questioning to a personal and business conscious level.
• Sales and details: precise controls for planning campaigns, driving tests and applying business rules over AI.

For Shopify customers who would like to learn more about integrating Coveo into their eCommerce store, click here.

About Coveo
We firmly believe that the future belongs to businesses and people. That experience is the front line of today’s competition, making or breaking all businesses. And we believe that amazing experiences not only improve user satisfaction but can also be enhanced with AI to deliver significant business benefits. It is what we call the AI-Experience Advantage “ the degree to which content, products, recommendations, and advice presented to a person online dynamically align with their needs, intent, preferences, context, and behavior, while driving superior business results.

To realize these AI-Experience benefits at scale, businesses need a robust, core and scalable infrastructure that can securely integrate content and deliver AI search, AI recommendations, true personalization, and trusted productivity experiences across all customer touch points each, partner and employee.

Coveo is dedicated to delivering this benefit at every point-of-experience, using powerful data and AI models to transform business in commerce, customer service, website and operations.

The Coveo platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compliant, with a 99.999% SLA available. We are a Salesforce (NYSE:) ISV Partner, SAP Certified ^® App, an Adobe (NASDAQ:) Gold Partner, The MACH Alliance member, Optimizely Partner and Genesys AppFoundry ISV Partner.

Coveo is a trademark of Company Coveo Solutions Inc.

Forward-Looking Information

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