Clients wish to use ICE Mortgage TechnologyThe Legacy Software Development Kit (SDK) technology in Encompass will be offered a six-month grace period beginning Oct. 31, 2025 actual, deadline to transition to an API-based platform before being billed.
The company characterized the new timeline for the change not as a delay, but rather an “extension” given to customers who may need more help migrating code to a modern build on Encompass.
In an email sent to Encopass customers on Thursday, ICE Mortgage Technology President Tim Bowler said that following “extensive engagement” with customers, he heard “two very clear messages” that ICE will use to guide its way forward regarding the transition.
“First, driving well and improving the customer experience are your top priorities. ICE is investing in delivering an API-first, cloud-based platform that reduces latency and replaces legacy infrastructure. Clients who switch to our API-based solutions see an average financial benefit of $149 per loan (independent study from MarketWise Advisors Q1 2024). Feedback from partners and clients has also highlighted that API calls significantly outpace SDK calls, resulting in significant monthly savings in CPU and server maintenance. Please note, these benefits are available to all Encopass clients without needing to switch to the web.
Second, many of you have expressed a desire to gradually transition to APIs, preferring to delay any hard shutdown dates for SDK functionality until you are ready to transition to APIs. We also appreciate your interest in working closely with ICE during this time of transition and are committed to providing you with the support you need.”
ICE said to continue using the SDK after Oct. 31, 2025, customers will need to register for temporary SDK access. SDK calls will cost $0.50 per unit starting in May. The updated timeline calls for a total sunset on April 30, 2027.
“We greatly appreciate the complexity and extra effort of our customers in making this change and will add a grace period of six months, which will not be charged after the date of October 2025,” the company said in an email, adding that the sunset date will be. “interactive.”
As HousingWire reported late last month, ICE is also retiring its legacy CRM and fully transitioning to Surefire’s modern technology.
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